ASSESSMENT OF FACULTY AND STUDENTS’ FAMILIARITY WITH GRADE APPEAL PROCEDURES AND THE PROCEDURES FOR ADDRESSING MISSING EXAMINATION RESULTS/MARKS AT UMMA UNIVERSITY, KENYA
Abstract
Mr. Adan Ali Abdi is a dedicated educationist with extensive experience spanning leadership roles in academic administration, including as a Dean of Students, Senior Assistant Registrar, and Principal of a secondary school in Kenya. Demonstrated expertise in spearheading the development and implementation of comprehensive student support programs, fostering a supportive campus environment, and ensuring adherence to quality assurance standards. Adept at strategic planning, project management, and curriculum development. Successfully revamped student orientation programs, resulting in an increase in first-year student retention rates. Eager to leverage my skills and experience to contribute to the continued advancement of educational excellence and student success.
Keywords
Full Text:
PDFReferences
Abdulkadir, Z. S. (2024). Perspective chapter: Innovation and evolution in tertiary education. Innovation and Evolution in Higher Education, 55, 1-11. Retrieved from https://www.intechopen.com/chapters/1182168
Abrahamsen, E. B., Moen, V., & Selvik, J. T. (2024). Two assessors for the ordinary examination ought to result in stricter requirements for justifying appeals. Discover Education, 3(1), 85. https://doi.org/10.1007/s44217-024-00176-w
Adeloye, E. O. (2017). Students’ awareness of examination rules and regulations in Obafemi Awolowo University (B.Sc. dissertation, Obafemi Awolowo University, Ile-Ife, Nigeria). Retrieved from https://www.academia.edu/33528214/STUDENTS_AWARENESS_OF_EXAMINATION_RULES_AND_REGULATIONS_IN_OBAFEMI_AWOLOWO_UNIVERSITY
Adhikary, R. P. (2024). Urgent need for reform in the examination system of Tribhuvan University: A concept paper. The Journal of Social Sciences Studies and Research, 4(05), 180-183. Retrieved from https://tjsssr.com/index.php/tjsssr/article/view/146
Aftab, M. T., & Tariq, M. H. (2018). Continuous assessment as a good motivational tool in medical education. Acta Med Acad, 47(1), 76-81. https://doi.org/10.5644/ama2006-124.216
Amadi, J. O., & Ondabu, F. K. (2023). Understanding the causes and consequences of missing marks in Kenyan universities: A qualitative analysis. IOSR Journal of Humanities and Social Science, 28(5), 9-14. Retrieved from https://www.iosrjournals.org/iosr-jhss/papers/Vol.28-Issue5/Ser-1/B2805010914.pdf
Birks, M., Mills, J., Allen, S., & Tee, S. (2020). Managing the mutations: academic misconduct in Australia, New Zealand and the UK. International Journal for Educational Integrity, 16, 1-15. https://doi.org/10.1007/s40979-020-00055-5
Cooper-Hind, H., & Taylor, J. (2012). Student complaints: an accurate measure of student dissatisfaction? Higher Education Review, 44(3), 54. Retrieved from https://eric.ed.gov/?id=EJ972857
Danbaba, D. M., & Bako, I. Y. (2020). Examination invigilators as agents of quality assurance in school-based assessment. Journal of Educational Assessment and Pedagogical Process, 1(1), 1-9.
Deeley, S. J., Fischbacher-Smith, M., Karadzhov, D., & Koristashevskaya, E. (2019). Exploring the ‘wicked’ problem of student dissatisfaction with assessment and feedback in higher education. Higher Education Pedagogies, 4(1), 385-405. https://doi.org/10.1080/23752696.2019.1644659
Egede, B. A. J., & Omiegbe, O. (2023). The relationship between continuous assessment scores and examination scores of students motivated to attend lectures. International Journal of Education and Evaluation, 9(5), 30-41. https://www.iiardjournals.org/get/IJEE/VOL.%209%20NO.%205%202023/The%20Relationship%20between.pdf
Emaikwu, S. O. (2012). Conducting examination in Nigerian universities: The quandary of missing scripts and scores. International Journal of Academic Research in Progressive Education and Development, 1(4), 137-157. https://doi.org/10.6007/IJARPED/v1-i4/12013
French, S., Dickerson, A., & Mulder, R. A. (2024). A review of the benefits and drawbacks of high-stakes final examinations in higher education. Higher Education, 88(3), 893-918. https://doi.org/10.1007/s10734-023-01148-z
Gallagher, S. R. (2022). The future of university credentials: New developments at the intersection of higher education and hiring. Harvard Education Press. Retrieved from https://hep.gse.harvard.edu/9781612509679/the-future-of-university-credentials/
Germaine, R., Pacis, D., Bustillos, T., Keough, P., Wheeler, D., &Weegar, M. A. (2011). Lessons learned through a review of grade appeal data. Journal of Research in Innovative Teaching, 4(1), 39-46. Retrieved from https://openurl.ebsco.com/EPDB%3Agcd%3A4%3A29028660/detailv2?sid=ebsco%3Aplink%3Ascholar&id=ebsco%3Agcd%3A60014302&crl=f&link_origin=www.google.com
Ginzburg, S. B., Sein, A. S., Amiel, J. M., Auerbach, L., Cassese, T., Konopasek, L., ... & Brenner, J. (2024). An examination of grade appeals via a root cause analysis. Academic Medicine, 10-1097. https://doi.org/10.1097/acm.0000000000006000
Gullifer, J., & Tyson, G. A. (2010). Exploring university students’ perceptions of plagiarism: A focus group study. Studies in Higher Education, 35(4), 463-481. https://doi.org/10.1080/03075070903096508
Gynnild, V. (2011). Student appeals of grades: A comparative study of university policies and practices. Assessment in Education: Principles, Policy & Practice, 18(1), 41-57. https://doi.org/10.1080/0969594X.2011.535301
Gynnild, V. (2020). ICED 2020 proceedings: Moving from secrecy to transparency: Turning grade appeals into learning experiences. ETH Learning and Teaching Journal, 2(2), 253-255. https://learningteaching.ethz.ch/index.php/lt-eth/article/view/142/110
Iqbal, Z., Anees, M., Khan, R., Ara, I., Begum, S., Rashid, A., & Farooq, H. (2021). Cheating during examinations: Prevalence, consequences, contributing factors and prevention. International Journal of Innovation, Creativity and Change, 15(6), 601-609. Retrieved from https://www.ijicc.net/images/Vol_15/Iss_6/15641_Iqbal_2021_E1_R.pdf
Jackson, D. C., Hoffman, J. L., & Schaller Jr, F. V. (2021). How to successfully navigate a nursing student academic/grade grievance. Journal of Professional Nursing, 37(1), 149-154. https://doi.org/10.1016/j.profnurs.2020.06.004
Kathula, D. N., Adhiambo, J. M., & Mwalw’a, S. N. (2019). Examining the effect of adherence to administrative procedures and guidelines of setting examinations on the quality of examinations in public universities in Kenya. Journal of Education, 2(1), 73-91. Retrieved from https://stratfordjournalpublishers.org/journals/index.php/journal-of-education/article/view/290
Keter, S. J. (2021). Curbing examination malpractices among undergraduate students in Kenyan Universities (Doctoral dissertation, Moi University).
Kiprono, S. S., & Gichuhi, Z. W. (2021). Gaps in examination records management procedures: the reasons for missing marks syndrome in universities in Kenya. International Journal of Professional Practice (IJPP), 9(1), 79-89. Retrieved from https://ijpp.kemu.ac.ke/index.php/ijpp/article/view/75
Kravitz, D. A., Stone-Romero, E. F., & Ryer, J. A. (1997). Student evaluations of grade appeal procedures: The importance of procedural justice. Research in Higher Education, 38, 699-726. https://doi.org/10.1023/A:1024959820557
Kurasha, P. D. (2013). Access to tertiary education as a national strategy for development: The Zimbabwe Open University case. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.694.7200&rep=rep1&type=pdf
Mahlobo, R. K., & Lebelo, R. S. (2020, December). Impact of replacing supplementary examinations with second opportunity examinations in a South African University of Technology. In International Conference on Multidisciplinary Research (Vol. 2020, pp. 36-53). Retrieved from https://myres.net/conferences/index.php/myres/article/view/76
Maithya, P., Kipkorir, D., Otieno, K. M., Emmanuel, A., & Nafula, F. (2023). Understanding the causes and consequences of missing marks in Kenyan universities (Bachelor’s dissertation, Maasai Mara University). Retrieved from https://www.iosrjournals.org/iosr-jhss/papers/Vol.28-Issue5/Ser-1/B2805010914.pdf
Miron, J., McKenzie, A., Eaton, S. E., Stoesz, B., Thacker, E., Devereaux, L., ... & Rowbotham, K. (2021). Academic integrity policy analysis of publicly-funded universities in Ontario, Canada: a focus on contract cheating. Canadian Journal of Educational Administration and Policy, (197), 62-75. Retrieved from https://journalhosting.ucalgary.ca/index.php/cjeap/article/view/72082
Muchai, J., Mulwa, D., & Amukowa, W. (2022). Internal quality auditing and post-examination services delivery in public universities in Kenya. Cradle of Knowledge: African Journal of Educational and Social Science Research (The), 10(2), 93-103.
Mulongo, M. A. (2020). Assessment of adherence of public and private universities to examination regulatory frameworks in Mount Kenya Region. International Journal of Education, 12(2), 101-108. Retrieved from https://www.semanticscholar.org/paper/Assessment-of-Adherence-of-Public-and-Private-to-in-Mulongo/8eececf6152ebdcc479fb3007e7e7b7d39f31df2
Ochieng, G. O. (2023). A regression model to predict the risk of incomplete grading of student assessments in higher education institutions (MSc. dissertation, KCA University).
Okoreaffia, O. (2024). Model examination policies for educational institutions: A compulsory application. International Journal of Research and Innovation in Social Science. https://dx.doi.org/10.47772/IJRISS.2024.803054S
Ombasa, E. A. (2017). Setting, moderation and marking of university examinations: A comparative review of policies from universities in East Africa and the United Kingdom. In Proceedings of Kibabii University 2nd Interdisciplinary International Scientific Conference; June (Vol. 14, p. 15). Retrieved from https://www.ijsrp.org/research-paper-0417/ijsrp-p6434.pdf
Ott, E. T. (2022). Using Grade Appeals as a Learning Tool. Teaching in the University. Retrieved from https://pressbooks.lib.vt.edu/universityteaching/chapter/using-grade-appeals-as-a-learning-tool/
Owen, C., Stefaniak, J., & Corrigan, G. (2010). Marking identifiable scripts: Following up student concerns. Assessment & Evaluation in Higher Education, 35(1), 33-40. https://doi.org/10.1080/02602930802474177
Pacis, D., Sytsma, C., & Keough, P. (2016). A review of grade appeals informing productivity and efficiency in teaching. Increasing Productivity and Efficiency in Online Teaching, 64-82. Retrieved from https://www.igi-global.com/chapter/a-review-of-grade-appeals-informing-productivity-and-efficiency-in-teaching/153273
Packer, C. D., Duca, N. S., Dhaliwal, G., Ismail, N., Pincavage, A. T., Kisielewski, M., ... & Lai, C. J. (2021). Grade appeals in the internal medicine clerkship: A national survey and recommendations for improvement. The American Journal of Medicine, 134(6), 817-822. https://doi.org/10.1016/j.amjmed.2021.02.002
Parnther, C. (2020). Academic misconduct in higher education: A comprehensive review. Journal of Higher Education Policy and Leadership Studies, 1(1), 25-45. https://doi.org/10.29252/johepal.1.1.25
Pitiyanuwat, S., Phanphruk, S., Pitiyanuwat, T. (2018). Educational Testing, Assessment, and Quality Assurance. In: Fry, G. (eds) Education in Thailand. Education in the Asia-Pacific Region: Issues, Concerns and Prospects, vol 42. Springer, Singapore. https://doi.org/10.1007/978-981-10-7857-6_24
Pulich, M. A. (1983). Student grade appeals can be reduced. Improving College and University Teaching, 31(1), 9-12.
Quapp, U., & Holschemacher, K. (2016). Compensation of disadvantages in university examination procedures. Systemics, Cybernetics and Informatics, 14(4), 78-83. Retrieved from https://www.researchgate.net/publication/319503949_Compensation_of_Disadvantages_in_University_Examination_Procedures
Ray, M. E., Daugherty, K. K., Lebovitz, L., Rudolph, M. J., Shuford, V. P., & DiVall, M. V. (2018). Best practices on examination construction, administration, and feedback. American Journal of Pharmaceutical Education, 82(10). Retrieved from https://pmc.ncbi.nlm.nih.gov/articles/PMC6325455/
Rudolph, M. J., Daugherty, K. K., Ray, M. E., Shuford, V. P., Lebovitz, L., & DiVall, M. V. (2019). Best practices related to examination item construction and post-hoc review. American journal of pharmaceutical education, 83(7). https://doi.org/10.5688/ajpe7204
Singh, S. (2022). Examinations in the higher education space. Electronic Journal of Knowledge Management, 20(1), 63-75. https://doi.org/10.34190/ejkm.20.1.2769
Suto, I., & Ireland, J. (2021). Principles for Minimizing Errors in Examination Papers and Other Educational Assessment Instruments. International Journal of Assessment Tools in Education, 8(2), 310-325. Retrieved from https://files.eric.ed.gov/fulltext/EJ1303890.pdf
Teshome, S. W. (2025). Exit exams and curriculum design in higher education: A systematic review. Journal of Education Policy and Management Studies, 2(1), 1-15. https://doi.org/10.30862/jri.v5i1.644
Thomas, L. A., Milburn, N., Kay, A., & Hatch, E. (2018). Factors associated with grade appeals: a survey of psychiatry clerkship directors. Academic Psychiatry, 42, 354-356. https://doi.org/10.1007/s40596-017-0764-7
DOI: http://dx.doi.org/10.46827/ejes.v13i6.6695
Refbacks
- There are currently no refbacks.
Copyright (c) 2026 Adan Ali Abdi

This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright © 2015-2026. European Journal of Education Studies (ISSN 2501 - 1111) is a registered trademark of Open Access Publishing Group. All rights reserved.
This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library (Biblioteca Nationala a Romaniei). All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All authors who send their manuscripts to this journal and whose articles are published on this journal retain full copyright of their articles. All the research works published on this journal are meeting the Open Access Publishing requirements and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License (CC BY 4.0).



