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THE ROLE OF INFORMATION TECHNOLOGY AND COMMUNICATION IN ENHANCING THE QUALITY OF THE PERFORMANCE OF HUMAN RESOURCES: A FIELD STUDY AT KING KHALID HOSPITAL IN NAJRAN, SAUDI ARABIA
Abstract
The study aimed to examine the role of information technology and communication in boosting the quality of the performance of human resources at King Khaled Hospital in Najran, Saudi Arabia in the light of variables (information systems and databases, communication systems, information technology in human resources). The descriptive-analytic approach was used to verify the role of information and communication technology in improving the quality of the performance of human resources. The study sample consisted of (133) employees in King Khalid Hospital in Najran. They responded to a closed-item questionnaire. The results found that there was a statistically significant relationship at the level of significance (α ≤0.05) between information technology (information systems and databases, communication systems, information technology in human resources) in the quality of the performance of human resources. It also confirmed that there was a statistically significant relationship at the level of significance (α ≤0.05) for information technology (communication systems, communication techniques) in improving human resource functions. This study recommends that the hospital administration should pay attention to information and communication technology because of its significant impact on the quality of the performance of human resources and its application in all other government agencies and institutions. It is also recommended for the need to keep abreast of technical developments and information technology and work to use them in human resources. In addition, there is a need to develop specialized training programs for human resources staff to work on all programs and use devices to raise the level of performance in a way that benefits the achievement of competitive advantage, excellence, and quality in performance.
JEL: D83; J24; I10
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DOI: http://dx.doi.org/10.46827/ejhrms.v5i4.1204
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