Noor Hanim Rahmat, Norhartini Aripin, Zarina Razlan, Mazlen Arepin, Eliyas S. Mohandas, Mok Soon Sim


It has been two years since the world has been forced to cope with doing things online. Even in normal face-to-face group discussions, participants face difficulties and conflicts, and now online learning has not made it any easier. This study explores the ups and downs in group discussion. 72 participants responded to a survey to find out how they perceive the conflicts in group formation. The findings in this study revealed that there were significant differences the norming stage and also performing & adjourning stage. In addition to that, the total mean score showed interesting differences across gender. Not all group formations with different genders go through conflicts. Not all team members with the same gender are conflict-free. Sometimes discussions/some activities are more difficult to carry out because of conflicts across genders are not properly addressed. Then again, not all group conflicts are negative. Conflicts are good in several ways. The conversations improve the communication and negotiation skills of the team members. In addition to that, defending for one’s point helps to sharpen critical thinking skills. The findings in this study cannot be generalized for all situations in group work. This study can be a springboard for more group formation and group conflicts research.

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face-to-face discussions, online group discussions, group formation, group conflicts, communication skills

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