COUNSELEE SATISFACTION IN FACE-TO-FACE AND CYBER-COUNSELING APPROACH TO HELP CYBER-BULLYING VICTIMS IN THE ERA OF INDUSTRIAL REVOLUTION 4.0: COMPARATIVE ANALYSIS

Zummy Anselmus Dami, Petrisia Anas Waluwandja

Abstract


The aim of this research is to investigate the difference in the level of satisfaction of the counselee (victims) of cyber-bullying after receiving counseling services through face-to-face and cyber-counseling approaches. The research method uses Quasi-Experimental Non-equivalent Control Group Pretest/Posttest Design. Quantitative data obtained using Client Satisfaction Instrument (CSI) and the Revised Cyber-bullying Inventory (RCBI). Data is then analyzed using an independent t-test to see the difference in the satisfaction level of the counselee (victims) of cyber-bullying. Respondents research totaling 64 people involved and conducted in two study groups, the control group using face-to-face counseling (n=32) and group experiments using cyber-counseling (n=32). The results of the study have found that counseling services have been given to the counselee (victims) of cyber-bullying with the cyber-counseling approach shows higher satisfaction compared to a face-to-face approach.

 

Article visualizations:

Hit counter

DOI

Keywords


satisfaction, cyber-counseling, cyber-bullying, comparative analysis

Full Text:

PDF

References


Akar, F. (2017). School Psychological Counselors’ Opinions about Causes & Consequences of Cyber bullying & Preventive Policies at Schools. Multidisciplinary Academic Conference, 445-459. Yozgat, Turkey: Bozok University, Faculty of Education.

Allison, K. R., & Bussey, K. (2017). Individual and Collective Moral Influences on Intervention in Cyberbullying. Computers in Human Behavior, 74, 7-15. https://doi.org/10.1016/j.chb.2017.04.019.

Andersson, G., & Cuijpers, P. (2010). Internet-Based and Other Computerized Psychological Treatments for Adult Depression: A Meta-Analysis. Cognitive Behaviour Therapy, 38, 196–205. http://doi:10.1080/16506070903318960.

Ang, R. P. (2015). Adolescent Cyberbullying: A Review of Characteristics, Prevention and Intervention Strategies. Aggression and Violent Behavior, 25, 35–42. https://doi.org/10.1016/j.avb.2015.07.011.

Behnke, S. (2008). Ethics in the age of the Internet. Monitor on Psychology, 39(7), 74-75.

Bacıoğlui, Seda, D., & Kocabıyık, Oya, O. (2019). Counseling Trainee’s Views Toward Usage of Online Counseling In Psychological Services. European Journal of Educational Studies, Volume 5, Issue 12, 46-60. http://doi:10.5281/zenodo.2597546.

Barak, A., Klein, B., & Proudfoot, J. (2009). Defining Internet-Supported Therapeutic Interventions. Annals of Behavioral Medicine, 38(1), 4–17. http://doi:10.1007/s12160-009-9130-7.

Barak, A., & Bloch, N. (2006). Factors Related to Perceived Helpfulness in Supporting Highly Distressed Individuals through an Online Support Chat. Cyber Psychology & Behavior. 9(1), 60-68. http://dx.doi.org/10.1089/cpb.2006.9.60.

Barak, A., & Dolev-Cohen, M. (2006). Does Activity Level in Online Support Groups for Distressed Adolescent Determine Emotional Relief. Counselling & Psychotherapy Research, 6(3), 120-124. https://doi.org/10.1080/14733140600848203.

Buelga, S., Cava, M. J., Musitu, G. & Torralba, E. (2015). Cyberbullying Aggressors Among Spanish Secondary Education Students: An Exploratory Study, Interactive Technology and Smart Education,12 (2), 100-115. https://doi.org/10.1108/ITSE-08-2014-0025.

Chan, H. C. & Wong, D. S. W. (2015). Traditional School Bullying and Cyberbullying in Chinese Societies: Prevalence and a Review of the Whole-School Intervention Approach. Aggression and Violent Behavior.23, 98-108. https://doi.org/10.1016/j.avb.2015.05.010.

Chester, A. & Glass, C. (2006). Online Counselling: A Descriptive Analysis of Therapy Services on the Internet. British Journal of Guidance & Counselling, 34 (2), 145-160. https://doi.org/10.1080/03069880600583170.

Cook, J. E. & Doyle, C. (2002). Working Alliance in Online Therapy as Compared to Face-to-Face Therapy: Preliminary Results. CyberPsychology & Behavior, 5(2): 95-105. Retrieved from https://pdfs.semanticscholar.org/79b1/8746773bcd2d77cd97d0c2f007749a49e421.pdf. Accessed April 29, 2019.

Dina, D. A. M., Sofiana, A., Wahyuningtyas, N., & Caraka Putra Bhakti, C.P. (2016). Aplikasi Cyco (Cybercounseling) Alternatif Model Konseling di Sekolah. Prosiding Seminar Nasional Optimalisasi Active Learning dan Character Building dalam Meningkatkan Daya Saing Bangsa di Era MEA. Yogyakarta: Prodi BK dan Prodi PGSD Universitas Ahmad Dahlan. Retrieved from http://eprints.uad.ac.id/3371/1/Astri%20Fajria_UAD2.pdf. Accessed May 2, 2019.

El Asam, A., & Samara, M. (2016). Cyberbullying and The Law: A Review of Psychological and Legal Challenges. Computers in Human Behavior, 65, 127-141. http://dx.doi.org/10.1016/j.chb.2016.08.012.

Erreygers, S., Pabian, S., Vandebosch, H., & Baillien, E. (2016). Helping Behavior Among Adolescent Bystanders of Cyberbullying: The Role of Impulsivity. Learning and Individual Differences, 48, 61-67. http://dx.doi.org/10.1016/j.lindif.2016.03.003.

Foody, M., Samara, M., & Carlbring, P. (2015). A Review of Cyberbullying and Suggestions for Online Psychological Therapy. Internet Interventions, 2(3), 235-242. https://doi.org/10.1016/j.invent.2015.05.002.

Ho, S. S., Chen, L., & Ng, A. P. (2017). Comparing Cyberbullying Perpetration on Social Media between Primary and Secondary School Students. Computers & Education, 109, 74-84. http://doi:10.1016/j.compedu.2017.02.004.

King, R., Bambling, M., Reid, W., & Thomas, I. (2006). Telephone and Online Counseling for Youth People: A Naturalistic Comparison of Session Outcome, Session Impact and Therapeutic Alliance. Counselling & Psychotherapy Research, 6(3), 109-115. https://doi.org/10.1080/14733140600874084.

Laksana, Bisma, A. (2017). Mensos: 84% Anak Usia 12-17 Tahun Mengalami Bullying. detiknews, Retrieved from https://m.detik.com/news/berita/d-3568407/mensos-84-anak-usia-12-17-tahun-mengalami-bullying. Accessed April 3, 2019.

Lee, C., & Shin, N. (2017). Prevalence of Cyberbullying and Predictors of Cyberbullying Perpetration among Korean Adolescents. Computers in Human Behavior, 68, 352-358. http://doi:10.1016/j.chb.2016.11.047.

Leibert, T., Archer, J.J., Munson, J., & York, G. (2006). An Exploratory Study of Client Perceptions of Internet Counseling and the Therapeutic Alliance. Journal of Mental Health Counseling, 28(1): 69-83. https://doi.org/10.17744/mehc.28.1.f0h37djrw89nv6vb.

Mahbub, A. (ed). (2018). Riset: 92 Persen Orang Tua Indonesia Khawatir Cyberbullying. Tempo, Retrieved from https://.tempo.co/read/1125254/riset-92-persen-orangtua-indonesia-khawatir-cyber-bullying. Accessed May 6, 2019.

Petrus, J., & Sudibyo, H. (2017). Kajian Konseptual Layanan Cybercounseling. Konselor, Volume 6 Number 1, 6-12, http://doi:DOI:10.24036/02017616724-0-00.

Prasetyo, H., & Sutopo, W. (2018). Industri 4.0: Telaah Klasifikasi Aspek dan Arah Perkembangan Riset. J@ti Undip: Jurnal Teknik Industri, Vol. 13, No. 1, 17-26. https://doi.org/10.14710/jati.13.1.17-26.

Ptaszynski, M., Masui, F., Nitta, T., Hatakeyama, S., Kimura, Y., Rzepka, R., & Araki, K. (2016). Sustainable Cyberbullying Detection with Category-Maximized Relevance of Harmful Phrases and Double-Filtered Automatic Optimization. International Journal of Child-Computer Interaction, 8, 15-30.

http://doi:10.1016/j.ijcci.2016.07.002.

Reynolds Jr., D. J., Stiles, W. B., & Grohol, J. B. (2006). An Investigation of Session Impact and Alliance in Internet Based Psychotherapy: Preliminary Results. Counselling & Psychotherapy Research, Sept 2006, 6(3), 98-102. https://doi.org/10.1080/14733140600853617.

Richards, D., & Richardson, T. (2012). Computer-based psychological treatments for depression: A systematic review and meta-analysis. Clinical Psychology Review, 32(4), 329–342. http://doi:10.1016/j.cpr.2012.02.004.

Robinson, P. H., & Serfaty, M. A. (2001). The Use of E-mail in the Identification Bulimia Nervosa and Its Treatment. European Eating Disorders Review, 9, 182-193. https://doi.org/10.1002/erv.411.

Ross, W. (2011). Ethical Issues Involved in Online Counseling. Journal of Psychological Issues in Organizational Culture, 2(1), 54-66. https://doi.org/10.1002/jpoc.20047.

Shaw, H. E., & Shaw, S. F. (2006). Critical Ethical Issues in Online Counseling: Assessing Current Practices with an Ethical Intent Checklist. Journal of Counseling and Development, 84(1), 41–53. https://doi.org/10.1002/j.1556-6678.2006.tb00378.x.

Skinner, A. & Latchford, G. (2007). Attitudes to Counseling Via The Internet: A Comparison Between In-Person Counseling Clients and Internet Support Group Users. Counseling & Psychotherapy Research, 6(3), 158-163. https://doi.org/10.1080/14733140600853641.

Tokunaga, R. S. (2010). Following You Home From School: A Critical Review and Synthesis of Research on Cyberbullying Victimization. Computers in Human Behavior, 26, 277-287. http://dx.doi.org/10.1016/j.chb.2009.11.014.

Udris, R. (2014). Cyberbullying among High School Students in Japan: Development and Validation of the Online Disinhibition Scale. Computers in Human Behavior, 41, 253-261. http://DOI: 10.1016/j.chb.2014.09.036.

van Geel, M., Goemans, A., Toprak, F., & Vedder, P. (2017). Which Personality Traits are Related to Traditional Bullying and Cyberbullying? A Study with The Big Five, Dark Triad and Sadism. Personality and Individual Differences, 106, 231-235. Retrieved from http://isiarticles.com/bundles/Article/pre/pdf/115797.pdf. Accessed May 3, 2019.

Wang, X., Yang, L., Yang, J., Wang, P., & Lei, L. (2017). Trait Anger and Cyberbullying Among Young Adults: A Moderated Mediation Model of Moral Disengagement and Moral Identity. Computers in Human Behavior, 73, 519-526. http://dx.doi.org/10.1016/j.chb.2017.03.073.

Wright, M. F. (2017). Parental Mediation, Cyberbullying, and Cybertrolling: The Role of Gender. Computers in Human Behavior, 71, 189-195. https://doi.org/10.1016/j.chb.2017.01.059.

Yahya, M. (2018). Era Industri 4.0: Tantangan dan Peluang Perkembangan Pendidikan Kejuruan di Indonesia. Pidato Pengukuhan Penerimaan Jabatan Profesor. Makasar: Fakultas Teknik Universitas Negeri Makasar. Retrieved from https://core.ac.uk/download/pdf/154762984.pdf. Accessed May 3, 2019.

Zainudin, Z. N., & Yusop, Y. M. (2018). Client’s Satisfaction in Face-To-Face Counseling and Cybercounseling Approaches: A Comparison. International Journal of Academic Research in Business and Social Sciences, 8(3), 677–684. http://dx.doi.org/10.6007/IJARBSS/v8-i3/3992.

Zeren, Ş. G. & Bulut, E. (2018). Çevrimiçi Psikolojik Danışmada Etik ve Standartlar: Bir Model Önerisi (Ethics and Standards for Online Counseling: A Model Proposal). Türk Psikolojik Danışma ve Rehberlik Dergisi, 8(49), 63-80. Retrieved from https://www.researchgate.net/publication/328532343_Cevrimici_Psikolojik_Danismada_Etik_ve_Standartlar_Bir_Model_Onerisi_Ethics_and_Standards_for_Online_Counseling_A_Model_Proposal. Accessed May 8, 2019.




DOI: http://dx.doi.org/10.46827/ejes.v0i0.2536

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Zummy Anselmus Dami, Petrisia Anas Waluwandja

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright © 2015-2018. European Journal of Education Studies (ISSN 2501 - 1111) is a registered trademark of Open Access Publishing Group. All rights reserved.


This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library (Biblioteca Nationala a Romaniei). All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All authors who send their manuscripts to this journal and whose articles are published on this journal retain full copyright of their articles. All the research works published on this journal are meeting the Open Access Publishing requirements and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License (CC BY 4.0).