THE MEDIATING ROLE OF ORGANIZATIONAL CULTURE ON THE LEADERSHIP SKILLS OF COMMISSIONED OFFICERS AND SERVICE QUALITY OF PNP PERSONNEL

Joseph Jake M. Abellana, Nestor C. Nabe

Abstract


This research study aimed to determine the mediating role of organizational culture in the relationship between leadership skills of commissioned officers and the service quality of PNP personnel in Davao City. The researcher surveyed 330 PNP personnel, identified through simple random sampling, using validated questionnaires measuring leadership skills, organizational culture, and service quality. The study employed descriptive statistics, Pearson Product-Moment Correlation, Medgraph with Sobel z-test, multiple regression, and mediation test techniques. Findings revealed that leadership skills, organizational culture, and service quality of PNP personnel were all at a very high level. A significant correlation was observed between leadership skills and service quality, leadership skills and organizational culture, and between organizational culture and service quality. Mediation analysis further showed that organizational culture plays a significant mediating role in the relationship between leadership skills and service quality. These findings underscore the critical role of leadership competence and cultural values in shaping effective service delivery within the police force.

 

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leadership skills, organizational culture, service quality, mediating role, PNP personnel

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DOI: http://dx.doi.org/10.46827/ejsss.v11i5.2093

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