Mabel Anane


The aim of the study was to discover the extent to which the Ghana Education Service (GES) ensures continuous upgrading of the competencies of the non-teaching staff of the service. The study was conducted in senior high schools in a district in the Central region of Ghana. The various non-teaching staff of the senior high schools constituted the population of the study. The study followed the qualitative approach using exploratory design to guide the conduct of the study. The interview guide was the main instrument used to generate data from the study participants. The study disclosed that the non-teaching staff of GES do attend training and development programmes, although not enough. The training and development programmes they attend mainly take the form of workshops. The participants indicated that the few training and development programmes they have attended have been beneficial to them and their service delivery. They, however, expressed some concerns with the programmes they attend which when addressed would help a lot. The study, therefore, recommends that GES should endeavour to regularly offer training and development programmes to the non-teaching staff of the senior high schools to help them upgrade their knowledge and skills to make them more effective in their service delivery.


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training and development, non-teaching staff, senior high schools, competency, job performance, service delivery

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