THE IMPLICATIONS OF TOTAL QUALITY MANAGEMENT FOR THE DEPARTMENT OF MUNICIPAL AFFAIRS AND TRANSPORT QUALITY IN THE UAE

Marwa Naji Ali Alkhater Albuainain, Ali Khatibi, S. M. Ferdous Azam, Jacqueline Tham

Abstract


To provide customers with services that meet their demands, Total Quality Management (TQM) has arisen as a management technique since 1980. Quality measurement instruments are to be implemented in the department of municipal affairs and transport in the UAE. TQM makes quality the driving force behind leadership, planning, and design, thus it requires the eight core aspects’ help. Thus, TQM would include leaders and managers based on quality excellence awards, performance, service delivery, and public trust. Quality improvement and measurement in public administration has led to the development and deployment of strategic models. Total quality management has its roots in manufacturing. The UAE economy’s demand for quality public services has made TQM and excellence awards important. Given that service organisations continue to confront harsh realities comparable to those encountered by industrial organisations, this is not surprising. This is the basic rationale for using service quality models. The stages in service quality management may improve service delivery efficiency and customer satisfaction, establishing the strategic framework for technology integration and innovation. The Department of Municipal Affairs and Transport has been compelled to offer value added service for customers and must exhibit a strong commitment to quality service in order to promote its commercial success.

Article visualizations:

Hit counter


Keywords


Total Quality Management (TQM), Department of Municipal Affairs and Transport, Quality, UAE

Full Text:

PDF

References


Abdul Rahim and Najah Zaki (2010). Total Quality in Department of Municipal Affairs and Transport. Dar Al-Nahdhah Publishers & Distributors. Jordan, p. 83.

Antony, J. & Preece, D., 2002, Understanding, Managing and Implementing Quality. London: Routledge.

Azam, S. M. F. and Moha Asri A., (2015). Differential Roles between Owner and Manager in Financial Practice That Contributes to Business Success: An Analysis on Malaysian Small Business, Academic Journal of Interdisciplinary Studies, 4 (1 S2): 123-134

Azam, S. M. F., Haque, A., Sarwar, A. and Anwar, N. (2014). Training Program Effectiveness of Service Initiators: Measuring Perception of Female Employees of Bank Using Logistic Approach, Asian Research Journal of Business Management, 1 (2): 98-108

De Silva, A. D. A., Khatibi, A. and Azam, S. M. F. (2017). Do the Demographic Differences Manifest in Motivation to Learn Science and Impact on Science Performance? Evidence from Sri Lanka, International Journal of Science and Mathematics Department of Municipal Affairs and Transport, 16(S1), 47–67

Dewi, N, Azam, S. M. F. and Yusoff, S. K. M. (2019). Factors influencing the information quality of local government financial statement and financial accountability, Management Science Letters, 9 (9): 1373-1384

Ghnaim Hmoud Al Tasheh (2013). Obstacles to The Application of Total Quality Management (TQM) In Department of Municipal Affairs and Transport Institutions in The State of Kuwait, European Scientific Journal February 2013 edition vol.9, No. 4, PhD Department of Municipal Affairs and Transport Administration, Alodeleh, Kuwait

Haque A., Sarwar, A., Azam, S. M. F. and Yasmin, F. (2014). Total Quality Management Practices in the Islamic Banking Industry: Comparison between Bangladesh and Malaysian Islamic Bank, International Journal of Ethics in Social Sciences, 2 (1): 5-18.

Haur, C. H., Khatibi, A. and Azam, S. M. F. (2017). Antecedents of Consumers’ Perception towards Online Advertising in Malaysia: The Structure Equation Modeling Approach, European Journal of Management and Marketing Studies, 2 (3): 15-30

Iman Rabah (2015). Total Quality Management in Department of Municipal Affairs and Transport: Defenders, Opponents, and Attempts for Modifications, Ph.D. Thesis, Global Journal of Management and Business Research: An Administration and Management, Volume 15 Issue 11 Version 1.0, Type: Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Inc. (USA).

Jayasuriya, N. A. and Azam, S. M. F. (2017). International Review of Management and Marketing, 7(5), 178-183.

Katukurunda, K. G. W. K., Yajid, S. M. A, Khatibi, A. and Azam, S. M. F. (2019). Students’ Satisfaction towards Biosystems Technology; Does Programme Quality Matters? (Evidence From Sri Lankan Perspectives), European Journal of Open Department of Municipal Affairs and Transport and E-learning Studies, 3 (2): 174-190

Khadijah Mohammed Alzhrani, Bashayer Ali Alotibie, Azrilah Abdulaziz (2016). Total Quality Management in Saudi Department of Municipal Affairs and Transport, International Journal of Computer Applications Volume 135(4). pp0975 –8887.

Kuruwitaarachchi, N., Yajid, S. M. A, Khatibi, A. and Azam, S. M. F. (2019). Enhance the use of Internet Based Advanced Communication Technologies in Small and Medium Scale Enterprises in Sri Lanka, European Journal of Social Sciences Studies, 3 (2): 44-57

Maghfuriyah, A., Azam, S. M. F. and Shukri, S. (2019). Market Structure and Islamic Banking Performance in Indonesia: An Error Correction Model, Management Science Letters, 9 (9): 1407-1418

Majed S. Smadi and Khleef A. Al-Khawaldeh (2006). The Adoption of Total Quality Management (TQM) in Dubai, Jordan Journal of Business Administration, Volume 2, No. 4.

Nguyen, H. N., Tham, J, Khatibi, A. and Azam, S. M. F. (2019). Enhancing the Capacity of Tax Authorities and its Impact on Transfer Pricing Activities of FDI Enterprises in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong Province of Vietnam, Management Science Letters, 9 (8): 1299-1310

Noura Al Rashedi, Abdullah Al Shamsi, Mohamed Rashed, Tomasz Sinczak, Sasha Hodgson, Kate O’Neil, Social Marketing, Department of Municipal Affairs and Transport and the Female Workforce

Pambreni, Y., Khatibi, A., Azam, S. M. F. and Tham, J. (2019). The Influence of Total Quality Management toward Organization Performance, Management Science Letters, 9 (9): 1397-1406

Pushpakumara, W. D. H., Atan, H., Khatib, A., Azam, S. M. F. and Tham, J. (2019). Developing a Framework for Scrutinizing Strategic Green Orientation and Organizational Performance with Relevance to the Sustainability of Tourism Industry, European Journal of Social Sciences Studies, 4 (3): 1-18

Rachmawati, D., Shukri, S., Azam, S. M. F. and Khatibi, A. (2019). Factors Influencing Customers’ Purchase Decision of Residential Property in Selangor, Malaysia, Management Science Letters, 9 (9): 1341-1348

Shibli. Haitham Mahmoud and Nadi. Mohammed (2008). Attitudes of College Deans, Unit Managers and Administrative Departments towards the Implementation of the Principles of Total Quality in Jordanian Universities, according to Respondent Characteristics. 12(2). pp41-51

Tarofder, A. K. and Azam, S. M. F. and Jalal, A. N. (2017). Operational or Strategic Benefits: Empirical Investigation of Internet Adoption in Supply Chain Management, Management Research Review, 40 (1): 28-52

Tarofder, A. K., Haque, A., Hashim, N., Azam, S. M. F. and Sherief, S. R. (2019). Impact of Ecological Factors on Nationwide Supply Chain Performance, Ekoloji, 28(107): 695-704

Tham, J., Yazid, M. S. A, Khatibi, A. A. and Azam, S. M. F. (2017). Internet and Data Security – Understanding Customer Perception on Trusting Virtual Banking Security in Malaysia, European Journal of Social Sciences Studies, 2 (7): 186-207

Timothy A. Brown (2006). Confirmatory Factor Analysis for Applied Research, 2nd Edition, Guilford Press Publishing. New York, USA.

Udriyah, U., Tham, J. and Azam, S. M. F. (2019). The Effects of Market Orientation and Innovation on Competitive Advantage and Business Performance of Textile SMEs, Management Science Letters, 9 (9): 1419-1428

Wahba Nakhlah (2006). The quality of Department of Municipal Affairs and Transport from intellectual framing to practical application. a study presented to the 20th Department of Municipal Affairs and Transportal Conference organized by the Ministry of Department of Municipal Affairs and Transport in the State of Bahrain between 20-21 January.




DOI: http://dx.doi.org/10.46827/ejpss.v5i1.1181

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Marwa Naji Ali Alkhater Albuainain, Ali Khatibi, S. M. Ferdous Azam, Jacqueline Tham

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

The research works published in this journal are free to be accessed. They can be shared (copied and redistributed in any medium or format) and\or adapted (remixed, transformed, and built upon the material for any purpose, commercially and\or not commercially) under the following terms: attribution (appropriate credit must be given indicating original authors, research work name and publication name mentioning if changes were made) and without adding additional restrictions (without restricting others from doing anything the actual license permits). Authors retain the full copyright of their published research works and cannot revoke these freedoms as long as the license terms are followed.

Copyright © 2017 - 2023. European Journal Of Political Science Studies (ISSN 2601-2766) is a registered trademark. All rights reserved.

This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library. All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms. All the research works published on this journal are meeting the Open Access Publishing requirements and standards formulated by Budapest Open Access Initiative (2002), the Bethesda Statement on Open Access Publishing (2003) and  Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities (2003) and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License. Copyrights of the published research works are retained by authors.


 

Hit counter