RETHINKING COMMUNICATION FOR LEARNERS WITH COMPLEX NEEDS: AN INSTRUMENTAL CASE STUDY OF INTENSIVE INTERACTION IN A NEW ZEALAND SPECIALIST CLASSROOM
Abstract
This study examines the implementation and exploration of Intensive Interaction as a relational pedagogical approach in a New Zealand specialist classroom for learners with complex communication needs. Using an instrumental case study approach, data were collected over one year through video recordings, observational notes, professional reflections, and other supporting documents. The findings indicate three interconnected domains of learner engagement and participation: emotional attunement, responsiveness and agency, and sustained attention. Learners appeared to show stronger emotional connections, more active participation, and extended attention spans, suggesting the benefits of learner-led, relational practice for engagement and communication. The study highlights the value of embedding Intensive Interaction as a relational approach within educational and disability support settings. It also calls for further research that draws on international evidence and acknowledges cultural and contextual factors, including the Māori pedagogical concept of ako.
Keywords
Full Text:
PDFReferences
Argyropoulou Z, Papoudi D, 2012. The Training of a Child with Autism in a Greek Preschool Inclusive Class through Intensive Interaction: A Case Study. European Journal of Special Needs Education, 27(1): 99–114. doi: 10.1080/08856257.2011.640489
Barber M, 2007. Imitation, Interaction and Dialogue Using Intensive Interaction: Tea Party Rules. Support for Learning, 22(3): 124–130. doi: 10.1111/j.1467-9604.2007.00459.x
Berridge S, Hutchinson N, 2020. Staff Experience of the Implementation of Intensive Interaction within Their Places of Work with People with Learning Disabilities and/or Autism: A Review. Journal of Applied Research in Intellectual Disabilities, 33(6): 1167–1180. doi: 10.1111/jar.12783
Bishop R, Berryman, M, 2009. The Te Kotahitanga Effective Teaching Profile. Set: Research Information for Teachers, 2: 27–34. doi: 10.18296/set.0461
Bowlby J, 1969. Attachment and loss: Vol. 1. Attachment. Basic Books. https://pep-web.org/browse/document/IPL.079.0000A?page=PR0006
British Educational Research Association (BERA), (2018). Ethical guidelines for educational research (4th ed.). https://www.bera.ac.uk/publication/ethical-guidelines-for-educational-research-2018. Accessed 17 April 2026
Bruce S M, Vargas C, 2007. Intentional Communication Acts Expressed by Children with Severe Disabilities in High rate Contexts. Augmentative & Alternative Communication, 23(4): 300–311. doi: 10.1080/07434610601179960
Caldwell P, 2005. Finding you finding me: Using intensive interaction to get in touch with people whose severe learning disabilities are combined with autistic spectrum disorder. Jessica Kingsley Publishers. https://books.google.co.mz/books?id=DO4PBQAAQBAJ
Clegg J, Black R, Smith A, Brumfitt S, 2020. Examining the Impact of a City-wide Intensive Interaction Staff Training Program for Adults with Profound and Multiple Learning Disability: A Mixed Methods Evaluation. Disability and Rehabilitation, 42(2): 201–210. doi: 10.1080/09638288.2018.1495769
Firth G, 2023. Where does Intensive Interaction go now? Connecting with Intensive Interaction. https://connectingwithintensiveinteraction.com/2023/03/24/where-does-intensive-interaction-go-now/. Accessed 14 February 2026
Firth G, Glyde M, Denby G, 2020. A Qualitative Study of the Practice-related Decision-making of Intensive Interaction Practitioners. British Journal of Learning Disabilities, 48(4): 117–128. doi: 10.1111/bld.12355
Firth G, 2004. A framework for recognising attainment in Intensive Interaction. Leeds Mental Health NHS Trust. doi: 10.1111/j.1467-9604.2007.00459.x
Griffiths C, Smith M, 2016. Attuning: A Communication Process between People with Severe and Profound Intellectual Disability and Their Interaction Partners. Journal of Applied Research in Intellectual Disabilities, 29(2): 124–138. doi: 10.1111/jar.12162
Heap C J, Wolverson E, 2018. Intensive Interaction and Discourses of Personhood: A Focus Group Study with Dementia Caregivers. Dementia, 19(6):1786–1801. doi: 10.1177/1471301218814389
Hewett D, 2012. What is Intensive Interaction? Curriculum, process and approach. In D. Hewett (Ed.), Intensive Interaction: Theoretical perspectives. Sage Publications. https://sk.sagepub.com/book/edvol/intensive-interaction/chpt/what-is-intensive-interaction-curriculum-process#_
Hewett D, Nind M, 2013. Interaction in action: Reflections on the use of intensive interaction (1st ed.). David Fulton Publishers. doi: 10.4324/9780203442951
Hobson P R, 2002. Cradle of thought. Papazisis. https://books.google.ro/books/about/The_Cradle_of_Thought.html?id=OWzpKZwYNXkC&redir_esc=y
Hubrick K, 2019. Intensive Interaction implementation and culture building in a New Zealand special school. In Barber M, & Firth G (Eds.), Delivering Intensive Interaction across settings: Practice, community and leadership (pp. 95–106). KDP Aus
Johnston M, 2024. The conundrum of specialist residential schools. The New Zealand Initiative. https://www.nzinitiative.org.nz/reports-and-media/opinion/the-conundrum-of-specialist-residential-schools/. Accessed 11 December 2025
Jordi R, 2011. Reframing the Concept of Reflection: Consciousness, Experiential Learning, and Reflective Learning Practices. Adult Education Quarterly, 61(2): 181–197. doi: 10.1177/0741713610380439
Lysaker J T, Furuness S, 2011. Space for Transformation: Relational, Dialogic Pedagogy. Journal of Transformative Education, 9(3): 183–197. doi: 10.1177/1541344612439939
Ministry of Health, 2019. Demographic report for clients allocated the Ministry of Health’s disability support services: 2018 update. https://www.health.govt.nz/system/files/2019-12/demographic-report-for-client-allocated-ministry-of-health-disability-support_services-2018-update14nov2019.pdf. Accessed 19 September 2025
Nind M, 2007. Supporting Lifelong Learning for People with Profound and Multiple Learning Difficulties. Support for Learning, 22(3): 111–115. doi: 10.1111/j.1467-9604.2007.00457.x
Nind M, Hewett D, (2001). A practical guide to Intensive Interaction. BILD. https://archive.org/details/practicalguideto0000nind
Nind M, Grace J, 2025. The Emotional Wellbeing of Students with Profound Intellectual Disabilities and Those Who Work with Them: A relational Reading. Disability & Society, 40(7): 1757–1778. doi: 10.1080/09687599.2024.2407819
Nind M, Thomas G, 2005. Reinstating the Value of Teachers’ Tacit Knowledge for the Benefit of Learners: Using ‘Intensive Interaction’. Journal of Research in Special Educational Needs, 5(3): 97–100. doi: 10.1111/j.1471-3802.2005.00048.x
Rayner K, Bradley S, Johnson G, Mrozik J H, Appiah A, Nagra, M K, 2014. Teaching Intensive Interaction to Paid Carers: Using the ‘Communities of Practice’ Model to Inform Training. British Journal of Learning Disabilities, 44(1): 63–70. doi: 10.1111/bld.12111
Rogers C R, 1961. On becoming a person: A therapist’s view of psychotherapy. Houghton Mifflin. https://books.google.ro/books/about/On_Becoming_a_Person.html?id=0yHBXXhJbKQC&redir_esc=y
Samuel J, Nind M, Volans A, Scriven I, 2008. An Evaluation of Intensive Interaction in Community Living Settings for Adults with Profound Intellectual Disabilities. Journal of Intellectual Disabilities, 12(2), 111–126. doi: 10.1177/1744629508090983
Smith G, 2017. What is Ako? It’s a responsive reciprocal relationship with 2 parts. Graeme Smith. https://thisisgraeme.me/2017/03/07/approaches-what-is-ako/. Accessed 14 May 2026
Stake R E, 1995. The art of case study research. Sage Publications. Retrieved from https://books.google.ro/books/about/The_Art_of_Case_Study_Research.html?id=ApGdBx76b9kC&redir_esc=y
Stats N Z, 2025. Disability statistics: 2023. https://www.stats.govt.nz/information-releases/disability-statistics-2023/. Accessed 19 February 2026
Stern D N, 1985. The interpersonal world of the infant: A view from psychoanalysis and developmental psychology. Basic Books. https://www.routledge.com/The-Interpersonal-World-of-the-Infant-A-View-from-Psychoanalysis-and-Developmental-Psychology/Stern/p/book/9781855752009
Whaikaha – Ministry of Disabled People, 2024. Pūrongo ā-tau / Annual Report 2023/24. https://www.whaikaha.govt.nz/assets/About-us/Corporate-Publications/Annual-Reports/WMDP240901-Annual-Report-2024-v3.pdf. Accessed 14 November 2025
Zeedyk M S, Caldwell P, Davies C, 2009. How Rapidly does Intensive Interaction Promote Social Engagement for Adults with Profound Learning Disabilities? European Journal of Special Needs Education, 24(2): 119–137. doi: 10.1080/08856250902793545
DOI: http://dx.doi.org/10.46827/ejse.v12i6.6931
Copyright © 2015 - 2026. European Journal of Special Education Research (ISSN 2501 - 2428) is a registered trademark of Open Access Publishing Group. All rights reserved.
This journal is a serial publication uniquely identified by an International Standard Serial Number (ISSN) serial number certificate issued by Romanian National Library (Biblioteca Nationala a Romaniei). All the research works are uniquely identified by a CrossRef DOI digital object identifier supplied by indexing and repository platforms.
All the research works published on this journal are meeting the Open Access Publishing requirements and can be freely accessed, shared, modified, distributed and used in educational, commercial and non-commercial purposes under a Creative Commons Attribution 4.0 International License (CC BY 4.0).



