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This study aimed at identifying the determining factors of service quality on customer satisfaction and loyalty towards hotel industry in UAE. This study has investigated the different dimensions of service quality that impact customer satisfaction and customer loyalty in UAE hotels. For this research, primary data were used to identify the dimensions of service quality that impact customer satisfaction and customer loyalty. The use of primary data enabled the researcher to measure all the dimensions. This study is significant in the sense that it will allow the understanding of the concept and framework of the impact of service quality on customer satisfaction and customer loyalty that takes into account the comparative nature with conventional business. This will also support and enrich theory and model of service quality in UAE’s business environment. Finally, this will generate greater awareness among UAE hotel industry on the importance of service quality and its effectiveness. Moreover, systematically reviewing the customers’ feedbacks, decision makers might examine all the important aspects in order to determine the most appropriate decisions and actions to satisfy the customers with an aim to retain them. Hence, the deliberate structure of the management process will force hotel employees to examine relevant variables in deciding what to do and how to do it. In conclusion No doubt UAE is one of the leading countries in hotel industry but still there is lack and gap which they need to fulfil by doing many workshop as well as by proper training to the employee which will result in achieving customer satisfaction.
This paper aims to investigate the direct and indirect effects of service quality and customer satisfaction on customer loyalty in the hotel service industry. It proposes to confirm a theoretical model which has not been identified in the literature within the spectrum of the hotel industry in Indonesia. A quantitative methodology was used in this study. 182 respondents of hotel customers in Indonesia were used to gather information about their perception of service quality, customer loyalty and satisfaction. PLS-SEM was used to analyse the collected data and to specify the Structural Equation Modelling (SEM) of the hypothesised model. The results revealed that SERVQUAL affects positively on customer satisfaction and customer loyalty. Similarly, the testing showed the positive effect of customer satisfaction on customer loyalty. A significant mediation effect of customer satisfaction was found on the relationship between SERVQUAL and customer loyalty. Therefore, the proposed model helps the hotel operator in developing their customer service development program to enhance customer's satisfaction and loyalty to increase the profitability of the industry. This research contributes to hotel service industry by confirming the proposed structural model and offering insights about the customer perception, which helps hotel operators to more successfully incorporate the service quality to build customer loyalty and achieve customer satisfaction.
2019 •
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2021 •
Estudam-se os parâmetros para o adequado tratamento típico das condutas em caso de nomeação de funcionários fantasmas e temas correlatos, entre eles o da denominada "rachadinha".
The use of the vital blood and blood products that will not produce outside the body have been discovered towards the end of the 1700s. Definning of different blood group in the early 1900s and increasing use of blood transfusions provided to gain a vital place in the treatment. Because of developing technologies, changing living conditions, the emergence of different diseases, increasing number of patients treated in surgical and trauma units, lack of an alternative of this product, the need for blood of countries have increased. As a result of the blood supply has become more important nowadays. World Health Organization's blood and blood products to be provided for safe blood donors, considered the most reliable method of blood supply, raises the concept of voluntary blood donation. Because the blood donations with readiness-conscious-regulardisinterested have the lowest risk, ensures a safe blood. Supporting of voluntary blood donation, encouraging individuals, improving hea...
2003 •
Review
2018 •
The incidence of premature birth and low birth weight due to maternal malnutrition (chronic energy malnutrition/ CED, which is characterized by upper arm circumference of less than 23.5 cm. the number of pregnant women in the region of Krueng Barona Jaya health centers in 2016 amounted to 347 people who suffered as much as CED 20 people. To determine the relationship of age, education, parity, spacing pregnancies and disease with the incidence of maternal hamil.penelitian CED analytic with case control design. Sampling using purposive sampling technique with a sample of 40 respondents (20 respondents as a control and 20 respondents as the case) the data collection was carried out in 24 - Juni 29, 2017 in pregnant women at health centers working area Krueng Barona Jaya, Aceh Besar. The data collected by using questionnaire, then performed the chi-square test with a confidence level of 95% and the limit of significance (α = 0.05). Age has a risk to the CED in pregnant women (p = 0.003...
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2015 •
2021 •
Slavica Wratislaviensia
Autoepitafium pisarza-celebryty — „Vladimír Páral o sobie i innych, ciekawszych sprawach”2020 •
2012 •
Géomorphologie : relief, processus, environnement
Bilan des tempêtes de l’hiver 2013-2014 sur la dynamique de recul du trait de côte en Bretagne2015 •
Journal of Mathematics Teacher Education
Prospective primary teachers’ noticing of students’ understanding of pattern generalization2016 •
Marine Drugs
Structure of an Amino Acid-Decorated Exopolysaccharide Secreted by a Vibrio alginolyticus Strain2015 •
Cornell University - arXiv
A Temporal Neuro-Fuzzy Monitoring System to Manufacturing Systems2011 •
2020 •
International Journal of Medical Science and Public Health
Google Classroom sessions as a modern e-learning tool for the second year undergraduate dental students - A questionnaire feedback study2020 •
Foreign Language Annals
Encouraging Students to Engage With Native Speakers During Study Abroad2012 •