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The Open University of Sri Lanka (OUSL) is highly concerned about the student satisfaction. One major reason for the concern is that dissatisfaction leads to dropping out of students. Undoubtedly, high rates of dropouts mean high wastage of resources. Therefore, these institutions are concerned about student satisfaction and a common approach to ensure satisfaction is to provide Student Support Services (SSS). The expectation of the institutions is to increase student satisfaction so that success rates would increase. A strategy adopted by the OUSL similar to many other Open Universities is to operate a network of centers in order to facilitate the provision of SSS. At the same time, the centers themselves face problems in the provision of SSS and these in turn can affect student satisfaction. The main aim of this study is to compare the problems faced by the OUSL network of centres in the provision of SSS in 2007 and 2017. The study also aimed to identify the SSS currently provided by the OUSL network of centres, the current problems faced by them in the provision of SSS and to make suggestions to minimize the problems. In 2007, there existed only 4 regional centres and 17 study centres in the centre network while now the number of regional centres has gone up to 8 and the number of study centres has increased up to 27. The instruments used to collect data were a questionnaire and an interview schedule. The analysis of data was done qualitatively. The findings revealed that although some of the problems that existed 10 years ago were solved some still existed may be to a lesser degree. Additionally a few fresh problems currently faced by the centres of the OUSL centre network were also identified. Suggestions were given to minimize the problems.
Procedia - Social and Behavioral Sciences
A comparative study of student support services: The United Kingdom, Pakistan and Sri Lanka2010 •
Vidya Karya
Analysis of Student Satisfaction in Academic Services as Part of Quality Insurance in UniversityIn the context of university quality insurance, student satisfaction became one of the main indicators of service success given by the institution. Measurement of student satisfaction became an invaluable input for the institution to determine the direction of urgent improvement. This study aimed to describe student satisfaction with academic services and analyzed the quality of academic services to produce measurable improvement suggestions. This research involved students in the Department of Mathematics and Natural Sciences Education, Faculty of Education and Teacher Training, Mulawarman University, as the respondents, which are 165 students, representing 6 study programs selected by Stratified Random Sampling technique with the stratum length of study, which fill the online questionnaire. The instrument used is an adaptation of the Student Satisfaction Survey (SSI). The analysis results showed that the academic services in Faculty of Teacher Training and Education Mulawarman Uni...
Multivariate analysis
FITTING A MULTIPLE LINEAR REGRESSION MODEL ON ASSESSING THE SATISFACTION OF STUDENTS TOWARDS SERVICES OFFERED AT UNIVERSITY2021 •
Students` satisfaction is a major challenging aspect that many universities struggle to investigate and maintain to a higher extent but still some complaints are arising. To fill the existing knowledge gap this study conducted using cross sectional survey design where both closed-ended and open-ended questions (questionnaire) were applied, probability sampling technique (proportional stratified random sampling) were used to select and collect primary data from 143 samples (respondents) out of 3027 MWECAU undergraduate students only of 2020/2021. Factor analysis, Principle components analysis and scree test method was used to extract independent variables forming; academic, administrative, and social services for fitting a multiple linear regression model on analyzing the predictive factors for students` satisfaction. Descriptive analysis, reliability test was done using Cronbach Alpha, paired Z-test, Correlation analysis, ANOVA and F-test. Descriptive analysis showed academic services to be highly satisfied than administrative and social services, the multiple linear regression analysis showed Quality of lecturers, Teaching of lecturers, interacting and learning technique, library services, UMS system, exams setup, coursework assessment technique, research and academic consultations, practical activities, hostel services, posting names of students qualified to seat for the UE, and the overall campus financial services to be the best predictive factors for students` satisfaction. Data was coded and analyzed by the help of SPSS (23 version), Excel (2010 version) and STATA (14 version) tool.
JKP | Jurnal Kepemimpinan Pendidikan
The Effect of Quality of Academic Services and Infrastructure on Student Satisfaction at Uhamka Postgraduate SchoolThis study aims to examine: 1) the direct effect of academic service quality on student satisfaction, 2) the direct influence of infrastructure on student satisfaction, and 3) the direct influence of academic service quality on infrastructure. This study uses quantitative research methods. The target population was 318 students and the sample of research was 178 respondents. Data collection techniques are interviews and questionnaires. The research data analysis technique used path analysis. Research results prove that: first, the quality of academic services has a direct positive effect on student satisfaction. The value of the coefficient of determination is 0.527, which means that 52.7% of student satisfaction can be explained by the quality of academic services. Second, infrastructure has a direct positive effect on student satisfaction. The coefficient of determination is 0.345, which means that 34.5% of student satisfaction can be explained by infrastructure. Third, the qualit...
This research study investigated how academic facilities affect students’ satisfaction with higher education services at SAUT. The study involved the 3rd year students from the BAPRM course from SAUT Main Campus. The objectives of the study were, first, to examine the relationship between student satisfaction and the academic facilities. Second, to find out the expectations of the students concerning the availability of academic facilities at SAUT. And third, to explore students perceptions on role of department heads in facilitating availability of facilities at SAUT. The study used the Expectation Disconfirmation theory which was applied for the main purpose of understanding how the students’ perceptions and levels of satisfaction on academic services can be affected by the level of performance of the academic facilities. The study used questionnaires for data collection. Quantitative method of data analysis was employed. In this study, it was found that, there is a strong relationship between students’ satisfaction and academic facilities, SAUT students’ expectations have not been realized and SAUT students have a positive perception on the role of H.O.Ds in facilitating availability of academic facilities. Lastly, it was recommended that, there is a need to improve the availability of academic facilities by buying new and more advanced facilities, and making maintenance checks on the available facilities. Enough budget should be invested on renovating the available facilities so as to come closer to realize students’ expectations. And, the H.O.Ds should be given more authority in handling issues pertaining to availability of academic facilities so as to enhance students’ positive perception about them.
2023 •
If the number of higher education institutions is growing quantitatively, its quality needs to be aligned with it. Student satisfaction towards the educational services needs to be assessed to find out its level of educational services. Therefore, the objective of the study is to study the educational services of higher education institutions and the satisfaction of students towards it. Also, this study aims to find out the difference in students' satisfaction and educational services with reference to institutions and gender. The researcher has followed the descriptive survey method to conduct this study. 218 postgraduate students from the two universities of Odisha have participated in this study. The findings of the study revealed that, there is a significant contribution of educational services on students' satisfaction of higher education. No significant difference has been found in education service quality and students' satisfaction with reference to institution & gender.
Cypriot Journal of Educational Sciences
Analysis of student satisfaction with the quality of education services2022 •
The purpose of this research was to determine students’ satisfaction with the quality of education services in universities in West Kalimantan. The method used in this study is the quantitative research method. The results known after conducting this study is, first, the students’ satisfaction to the quality of service of information technology and computer education study programme is considered satisfactory with a score of 77.09%. Then, the second satisfaction of the students to the services of the ICT study programme is seen from the tangible aspect of satisfaction, with a satisfaction score of 77.09%. Students’ satisfaction with the ICT study programme services seen from the aspect of trust (reliability) was satisfactory, with a satisfaction score of 76.84%. Students’ satisfaction with the ICT study programme services seen from the responsive aspect (responsive) was satisfactory, with a satisfaction score of 77.24%. Students’ satisfaction with the ICT study programme services w...
Proceedings of the Third Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2019)
Analysis of Student Satisfaction on Academic Services ISO 9001: 2008 Certified2019 •
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